If you are a consumer residing in the European Union, you may cancel your purchase within 14 days of receiving your order without needing to provide a reason.

The cancellation period ends 14 days after the date on which you, or a person designated by you, takes possession of the goods.

To exercise your right to cancel, please notify us by email at: info@lovingtan.com

Once you have informed us of your decision to cancel, the products must be returned within 14 days.

Please note that customers are responsible for arranging and paying for the return shipping costs associated with exercising their right of withdrawal, unless otherwise required by applicable law.

Any refund due will be processed within 14 days of our receipt of the returned items, or upon receiving satisfactory evidence that the items have been returned. Refunds will be issued using the same payment method used for the original transaction.

Exceptions

The right of withdrawal does not apply to:

• Products sealed for health or hygiene reasons that have been opened after delivery.
• Goods that have been customised, personalised, or made to order.